Paypal EMails cause Outlook to Freeze

Many people have reported problems with Paypal emails freezing Outlook.

If you are experiencing this then don’t start clicking, just wait- the email will eventually load and display.

I have just come off the phone with Paypal and they are ‘working on the problem’.
In the meantime there is a workaround that has worked for some posted by bachi_shop on the ebay forum – <here>

[Update 14/10: Here are the details of bachi-shop’s fix for quick reference]

You need to open your hosts file & edit it to redirect the non-existent network request to your own PC:

1. Start Notepad.exe as Administrator 

2. Open this file, or create it if it does not exist: C:\Windows\system32\drivers\etc\hosts

3. Add this line to the end of the file:

4. Save the file.

This will basically route request back to your computer, which will reject it, allowing you to read your emails quickly and in peace once again.
This fix will work on 32/64 bit versions of both Vista and Win 7.

Note  that when I spoke to the initial support engineer at Paypal he told me to use WebMail instead of Outlook to get around the problem!!!! As you’d imagine I blew my top and asked to speak to a supervisor who confirmed that Paypal were aware and investigating.

In the interim I have turned off my preview pane in Outlook which prevents the problem occurring. It pops up again if you try to open the email though. Better still, try the fix above to work around the issue.

Come on Paypal – get this sorted – and quickly.

Taff Lovesey

About taffybach

Author of the young adult fantasy novel series, The Portal Chronicles, including The Spider Gem and The Shimmering Gate. When not writing and promoting Taff runs a small IT support company, LITES PC based in Bourne UK.
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3 Responses to Paypal EMails cause Outlook to Freeze

  1. Bill Stewart says:

    There’s a better fix for you than that. Open your hosts file & edit it to redirect the non-existant network request to your own PC:

    Add the following line:

    save & close the hosts file (make sure you don’t save it as a .txt or you will have just wasted your time).

    • taffybach says:

      Actually this is the same workaround as identified in the link above. Sadly it didn’t work for me.
      However, spurred on by the fact that you were successful too I double checked my entry and noticed that the ‘t’ was missing off ‘.net’.
      I must’ve cut it off when I pasted in the line.

      So my thanks to you, Bill AND to bachi-shop. You were both spot on.

      Still doesn’t change the fact that Paypal should never have caused this in the first place. Makes you wonder what level of testing is done as part of their change processes.

      • Bill Stewart says:

        It’s odd that they made this change on a Wednesday. I have an online business that relies on PayPal 100% for CC processing. They usually muck with things on a Friday afternoon… which upsets me because that’s usually a very busy shipping day for me. Whenever they make any kind of change, there is always some issue… be it their website responding very slowly or not at all, or an issue like this one w/the emails. There is little to no QA work done over there.

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