A lot of my home customers use AVG free as their main anti-virus protection. Recently I have had a lot of calls from people who are being told that their AVG has expired and who are being prompted to pay for AVG protection.
So why is this happening?
When you run the FREE version of AVG you will periodically get a message pop up offering the latest version. This happened recently when it offered an update to AVG Free Summer 2013 version. Many people correctly clicked to install the update, however, during the installation; AVG offer to upgrade your version to the trial version of AVG Pro. It’s not immediately obvious but you need to decline this offer. If you don’t then your AVG free will be upgraded to Pro and will work fine for 30 days before informing you that it has expired and asking you to pay to continue to use it.
How Do I Switch From The Pro Trial To AVG Free?
Fortunately this is fairly painless.
- Go to Start -> (Settings) -> Control Panel.
- Open (Programs) -> Programs and Features, or Add or Remove Programs.
- Select AVG 2013 in the list of programs.
- Click the Change button at the top of the page
The AVG installer window will now pop up and one of the options shown is to revert back to AVG Free. Click on this and follow the onscreen instructions. When complete you will be prompted to restart your PC and will be back on AVG Free edition.