How to use Teamviewer to help friends and relatives

Teamviewer is an excellent service. It provides a reliable method for remotely connecting via the internet to another person’s system through a simple to use interface. It is free for private use, so can be utilised to help your friends and family when they are having problems with their system.

To begin both PCs need to be running Teamviewer, preferably the same version although later versions are backward compatible.


  • When prompted to Run or Save click on Run (Internet Explorer shown)


  • Select Basic version and Personal use
    Note: if you plan to use it commercially there is a license fee


  • Click Accept – finish

Teamviewer will now install


Once installed Teamviewer will open


The numbers on the left; Your ID & Password are the numbers that you would give to someone if you wanted them to login to your system.

The number on the right is where you would type the id of the person to which you want to connect to.

E.g: when I help my Dad down in Wales, he starts Teamviewer and then calls or emails me his ID and password from the boxes on the left. I then start Teamviewer and type my Dad’s ID number in the Partner ID box on the right followed by clicking Connect to Partner. Teamviewer will then connect the two PCs and ask me for my Dad’s password (security feature).
Once I enter this I will have a Window open on my system showing my Dad’s PC desktop and I can help him address any problem that he has.

Once you’ve finished giving, or receiving help then close Teamviewer using the usual X at the top right. This closes the session and disconnects the remote system. The next time you run Teamviewer it will generate a new password. This feature means that someone can only connect if you are running Teamviewer AND you have given them the password.


Taff Lovesey (fantasy novels)

About taffybach

Author of the young adult fantasy novel series, The Portal Chronicles, including The Spider Gem and The Shimmering Gate. When not writing and promoting Taff runs a small IT support company, LITES PC based in Bourne UK.
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