Trouble Shooting Windows problems with Reliability History

If you are having problems with programs/Windows crashing or generating errors then you may find the in-built Reliability tool of use.

This tool will show what processes have caused errors and which have stopped or caused Windows failure.

To use it type reliability in the search box
Windows 8.1 uses can do this by right clicking the Start button and clicking on Search and then clicking View reliability history



Windows will then read its logs and will compile a graphical report of reliability issues.

Reliability is graded from 10 (most reliable) to 1 (least reliable) and symbols are added to show what event caused a problem in reliability.


ScreenShot008Red X indicates a critical event. 
ScreenShot009A Yellow exclamation mark provide warnings. 
ScreenShot010A blue i provides additional information

By clicking on the link next to a critical event you can search online for a solution.


Once the search is complete you will either be shown a link for to download the solution or advised that no solution exists.


Even is a solution doesn’t exist then the data can still be used to troubleshoot an issue.

In the example below the system was having a problem where the folders were taking longer to open than normal.
By examining the reliability history it was seen that the Windows Image Acquisition process was failing.
This started after the installation of an old version of Roxio; which can be seen in the blue info events.

The fix for this was to upgrade Roxio to the current version.



True a lot of the time this tool may not help, but it is worth checking it out as it may well point to a cause for a persistent problem.

Taff Lovesey

About taffybach

Author of the young adult fantasy novel series, The Portal Chronicles, including The Spider Gem and The Shimmering Gate. When not writing and promoting Taff runs a small IT support company, LITES PC based in Bourne UK.
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