BT Email receiving but won’t send emails on iPad, iPhone and laptop

Interesting one this. I visited a client that could receive email on her iPad and iPhone but not send.  This is often fixed by deleting the email account on the device and setting it back up again. However on this occasion that didn’t work.

We then tried to login to her email via BT.com and we found that her account was locked and BT were requesting that she change her password. We did this but still no ‘send’ capability.

We logged back in to the bt.com site and again it was asking for her to reset her password – in fact it didn’t matter how many times she reset it her BT account constantly prompted for her to reset it.

Finally I called BT and had an interesting conversation. Apparently there is an issue at BT, assumable related to the change from BT Yahoo mail to BT mail (inhouse) and the ‘fix’ (BT’s words) is to login on the BT Yahoo site (not the bt.com). Once connected logout again.

I was a little sceptical about this but after doing this it worked – the client was able to send and receive on her iphone, ipad and laptop. I asked the BT engineer what was causing this and he was rather evasive but he did say that if it happened again then this is the fix. In my opinion that is not a ‘fix’ but a temporary workaround.

Worth bearing in mind though if you’re having email ‘send’ issues.

About taffybach

Author of the young adult fantasy novel series, The Portal Chronicles, including The Spider Gem and The Shimmering Gate. When not writing and promoting Taff runs a small IT support company, LITES PC based in Bourne UK.
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